Tickets issued by travel agents on Alitalia tickets (055) must refunded by the issuing agency through ARC (US) or BSP (Canada).

Issuing agents are responsible for calculating the refundable amount as Alitalia no longer provides this service. All applicable rules and restrictions for the fare issued must be observed. 

For tickets that are refundable due to medical reasons, medical reasons, agents should keep a copy of the medical documentation on file in their office.

When completing the Interactive Agency Report (IAR), Agents should include a note in the comments/remarks area indicating the refund is due to medical reasons and that documentation is on file.

Tickets purchased through Alitalia’s website that are eligible for a refund will be processed by Alitalia’s call center at 800 223 5730 for US passengers and 800 361-8336 for Canada passengers.