Medical Policy
Alitalia advises to follow airfare rules for medical waivers.
Eligibility
- Traveler and family member
Definition of Immediate Family Member
- Spouse, domestic partner, children, step-children, parents, step-parents, brothers, step-brothers, sisters, step-sisters, grandparents, grandchildren, fathers-in-law, mothers-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law, aunts, uncles, nieces, nephews
Documentation Required
- Illness and/or death must be substantiated by a valid hospital or death certificate.
- Unacceptable documentation includes:
- Typed letter on physician letterhead
- Medical note from chiropractor
- Note from physical therapist
Tickets issued by travel agents
- Alitalia tickets (055) must be refunded by the issuing agency through ARC.
Before refunding you must send the copy of hospital/death certificate to MedicalRefundsUSCA@alitalia.com for authorization.
Note: Failure to send above documents will result in an irrevocable ADM.