Medical Refunds

customer service

Medical Policy
Alitalia advises to follow airfare rules for medical waivers.


  • Traveler and family member

Definition of Immediate Family Member

  • Spouse, domestic partner, children, step-children, parents, step-parents, brothers, step-brothers, sisters, step-sisters, grandparents, grandchildren, fathers-in-law, mothers-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law, aunts, uncles, nieces, nephews

Documentation Required

  • Illness and/or death must be substantiated by a valid hospital or death certificate.
  • Unacceptable documentation includes:         
      • Typed letter on physician letterhead 
      • Medical note from chiropractor 
      • Note from physical therapist 

Tickets issued by travel agents

  • Alitalia tickets (055) must be refunded by the issuing agency through ARC.

Before refunding you must send the copy of hospital/death certificate to for authorization.

Note: Failure to send above documents will result in an irrevocable ADM.

Enter medical / death refunded tickets here.
*required fields
*Agent's First and Last Name
*Agent's Email
*ARC or assigned AZ code

*Alitalia PNR#

(Enter 6 digits)

* (10 digit) Ticket# Passenger Name
1 055-
2 055-
3 055-
4 055-
5 055-
6 055-
7 055-
8 055-
9 055-
*Ticket Issue Date: (mm/dd/yyyy)
  1. (pick a date)
*Refund Date: (mm/dd/yyyy)
  1. (pick a date)
*Ticket Departure Date: (mm/dd/yyyy)
  1. (pick a date)
*Origin City:
*Flight number: *Class of service
*Reason for waiver

*Base Fare

Enter an amount in numbers only (for example 100.00).
No letters or symbols.

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