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GROUP GUIDELINES

See the new Group Connect Manual for Travel Agencies.

Click here for the latest WORLDWIDE AD HOC GROUP POLICY.

Category

Guidelines

Minimum Requirement

Applicable to 10 or more Economy/Premium Economy passengers or 8 or more Magnifica (Business) class passengers traveling together in at least one direction.

Maximum Group Capacity

Maximum group capacity is subject to change and controlled by market parameters. Capacity restrictions will apply and may vary by city and season.

Group Quote and Fares

Group fare quotes are valid for 7 days from the date the quote is advised and based on availability at the time of the booking request. Group fares are offered and may vary based on travel dates and destination. No Children or Senior discounts are offered. Infant fare not occupying seat is 10% of group net fare.

Fees, Surcharges and Taxes

Taxes and fees are additional and the applicable amounts at the time of ticketing are the sole responsibility of the ticketing agent. Fees, surcharges, and taxes may vary by market. The fuel surcharge (YR) is frozen at time of confirmation and provided in a confirmation letter. Fuel surcharge will not be increased or decreased.

Ticketing Requirements

Ticketing is required 30 days prior to departure. Ticketing requirements may vary depending on deposit, advance booking, point of origin, and international destination. Electronic ticketing is mandatory.

Name Requirements/Changes

Name must be entered in PNR at least 45 days prior to departure.
Name changes prior to ticketing are allowed at no fee. Name changes after ticketing are allowed with an associated fee and 72 hours advanced notice is required.

Secure Flight Data

Secure flight data is entered by the agency via a passive CRS record. For information regarding, click here.

Utilization Penalties

Penalties apply for seats not ticketed. 
No penalty for cancellation 90 days or more prior to departure. Cancellations less than 90 days prior to departure, deposit is non-refundable. Cancellations 30 days prior to departure, penalty is 100% of fare.
Reductions: If the number of passengers traveled is less than 90% of the seats reconfirmed 90 days prior to departure, a per seat penalty of $100 in Economy/Premium Economy or $450 per seat in Magnifica (Business) will apply to the difference between the 90% of seats held at 90 days and the actual number of passengers traveled.

Deposits

For bookings greater than 90 days from travel, deposit is due within 14 days. For bookings 89-31 days from travel, deposit is due within 5 days of booking or by day 30 from departure, whichever comes first. Deposits are non-refundable for cancellations 89-31 days from departure. Deposit requirements may vary based on travel dates and destination.

 

Deposits must be paid with a credit card (credit card will be charged upon receipt of the signed authorization form). The credit card submitted should be valid, in good standing and with sufficient credit limit. For credit cards we must receive a signed credit card authorization form: credit card authorization form.

Deposit Amounts

$100 per passenger in Economy or Premium Economy class
$450 per passenger for travel in Magnifica (Business) class

Stopovers

Stopover fees may apply and are generally governed by the fare rules.

Deviations

Conditions of group must be respected at a minimum of 10 passengers. Once deposit is received, a maximum of 30% of the group may deviate from the original outbound or return. A deviation fee of $50 per segment applies plus any difference in fare.

Direct Ticketing Charge

Direct ticketing charges of $25.00 per ticket will apply.

Refunds

Tickets are non-refundable.

Tour Conductors

Economy only at 1:30 paid as stated per contract and are issued by the travel agency. Only base fare is exempt from a TC ticket. YR and all applicable taxes are charged.

Terms and Conditions

Once space is secured, a confirmation email with terms and conditions and group ticketing instructions will be provided.

Group Contract

Upon confirmation of your first group, a one-time blanket contract applicable for groups requested through May 31, 2019 will be issued.

   

Alitalia's General Group Booking Information

All terms and conditions of the contract secured at the time of booking will remain in place, provided there are no changes. Subsequent voluntary changes will result in standard group renegotiations with bulk ticket status as the single option.

Check-In: We recommend passengers traveling in economy class to arrive at the airport 3 hours prior to departure. Magnifica Class passengers should arrive no less than 2 hours prior.

Local Contacts: Please provide us with a local contact for your clients or the name of the hotel where they will be staying while overseas. This will help us to notify them of any last-minute schedule changes in a timely fashion.

Bulk Ticketing Reminder

All mark ups completed on bulk ticketing must be contained in a separate transaction in the agency's own systems. The group net due amount for group bulk tickets is the only amount that is to be reflected on an Alitalia auditor's coupon (any other amount is subject to debit memos).