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Current News about Alitalia (Canada)

June 4, 2020 – Traveling Safely (video on yourtube)

August 06, 2019 – ALITALIA MOST PUNCTUAL AIRLINE FIRST 7 MONTHS OF 2019

JUNE 12, 2019 – Milan’s Linate Airport Closing from 27 July to 27 October, 2019 for runway maintenance works pdf

JUNE 9, 2019 – ON-TIME PERFORMANCE: MOST PUNCTUAL GLOBAL AIRLINE IN 2019

MAY 15, 2019 – ALITALIA'S PASSENGER REVENUE GROWTH TREND CONTINUES

MAY 7, 2019 – MOST PUNCTUAL AIRLINE FIRST 4 MONTHS OF 2019

FEBRUARY 13, 2019 – TORONTO - ROME NONSTOP FLIGHT RESUMES MARCH 31ST

February 8, 2019 - Alitalia January was the 14th consecutive month of growth in passenger revenues

JANUARY 10, 2019 - SECOND MOST PUCTUAL AIRLINE IN EUROPE

DECEMBER 12, 2018 – BEST AIRLINE CUISINE FOR THE NINTH CONSECUTIVE YEAR

NOVEMBER 30, 2018 - NEW UNIFORMS DESIGNED BY ALBERTA FERRETTI

SEPTEMBER 28, 2018 – ALITALIA POSTS 3RD QTR PROFIT

JULY 30, 2018 – ALITALIA EXPANDS SALES SUPPORT HOURS FROM U.S. AND CANADA AGENTS, UPDATES CONTACT INFORMATION

May 10, 2017 - Please click here for the Official Statement of IATA about the participation of Alitalia in BSP, Clearing House and CASS that will be “business as usual”. pdf

February 14, 2017 - Alitalia will implement to its operating schedule between Rome and Toronto (Flight numbers AZ650 & AZ651).

OCTOBER 18, 2016 - Samsung Galaxy Note 7 mobiles banned onboard following CTA Government order

october 12, 2016 - UPGRADE OF ALITALIA SYSTEM AND MIGRATION TO SABRE - IMPORTANT INFORMATION FOR your TRAVELLERS

March 25, 2016 - Excess Baggage Fee Increase From Italy

JANUARY 12, 2015 - ALITALIA ISSUES REPROTECTION GUIDELINES DUE TO THE SUSPENSION OF FLIGHTS AZ650 (ROME-TORONTO) AND AZ651 (TORONTO – ROME) BETWEEN JANUARY 12 AND FEBRUARY 28, 2016.

SEPTEMBER 16, 2014 - BAGGAGE POLICY UPDATE FOR TRAVEL TO/FROM USA and canada to the middle east*

March 3, 2016 - New Mandatory e-Authorization to Travel to Canada

News Archive

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August 06, 2019 – ALITALIA MOST PUNCTUAL AIRLINE FIRST 7 MONTHS OF 2019

With July’s on time performance, Alitalia reaffirmed its position as most punctual airline in Europe and third airline most punctual globally.

In spite of many days affected by bad weather, 77,6% of Alitalia flights landed on schedule

Alitalia’s on-time performance index was 2.3 percentage points higher than the average punctuality index of world airlines (75.3%).

The July on-time performance report was published by FlightStats, the authoritative US independent society which every month drafts the list of the major airlines in the world for on-time performance, comparing the data of equivalent airlines for size and network.


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JUNE 9, 2019 – ON-TIME PERFORMANCE: MOST PUNCTUAL GLOBAL AIRLINE IN 2019

Alitalia confirmed its position as the most punctual airline in the world in the first five months of 2019 with 87.9% of flights landing on schedule, according to Flightstats. In May, Alitalia ranked third most punctual airline in Europe with an on-time performance index which was 5.2 percentage points higher than the average punctuality index of world airlines (78.8%).

Read full press release >>

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MAY 15, 2019 – ALITALIA'S PASSENGER REVENUE GROWTH TREND CONTINUES

In April, Alitalia recorded a 5.9% increase in passenger revenue compared to April 2018 and 17 consecutive months of revenue growth. The growth was driven by the excellent performance on long-haul routes: + 4% growth in passengers on intercontinental flights. Total revenue increased in April by 4.3%, compared to same month in 2018, which led to a growth by 3.7% in the first four months of 2019, compared to the same period of the previous year.


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MAY 7, 2019 – MOST PUNCTUAL AIRLINE FIRST 4 MONTHS OF 2019

In April, Alitalia has ranked most punctual airline in Europe and third airline globally, with 87.5% of flights landed on schedule. Alitalia’s on-time performance index was 9 percentage points higher than the average punctuality index of world airlines (78.5%). With April’s ontime performance, Alitalia reaffirmed its position as most punctual airline in the world with 89% of flights landing on time for first 4 months in 2019.

Read full press release >>


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FEBRUARY 13, 2019 – TORONTO - ROME NONSTOP FLIGHT RESUMES MARCH 31ST

Alitalia will resume nonstop service from Toronto (YYZ) to Rome (FCO) beginning March 31st with 3 weekly frequencies and added frequencies during the summer months.  The service will be operated with an Airbus 330 aircraft configured in three classes of service: Magnifica, Premium Economy and Economy and will provide convenient connections to the rest of Italy, Europe the Middle East, Africa and Asia. Please consult your GDS full up to date schedule.


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February 8, 2019 - Alitalia January was the 14th consecutive month of growth in passenger revenues

For the 14th consecutive month, Alitalia reported revenue growth: Alitalia’s  passenger revenue increased 4% in January 2019 compared to the same month previous year, marking the 14th consecutive month of growth. Intercontinental passenger revenue increased 6% and represented a 48% share of total passenger revenue. The airline handled 197,380 passengers on long haul routes, an increase of 2.3%.

Read full press release >>


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JANUARY 10, 2019: SECOND MOST PUCTUAL AIRLINE IN EUROPE

Alitalia ranked second most punctual airline in Europe and eighth in the world in 2018 with 83.2 per cent of flights landing on schedule. Alitalia’s on-time performance was consistently higher than the average punctuality index of European and world airlines for the last twelve months of 2018.

In 2018, Alitalia also ranked second in Europe for the reliability of its flights, with a 99.1% completion factor, confirming the excellent performance of its operations.

As recognition of its excellent operating performance in 2018, FlighStats awarded Alitalia with a certificate of excellence attesting its position among the most efficient European airlines.

Read more >>


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DECEMBER 12, 2018 – BEST AIRLINE CUISINE FOR THE NINTH CONSECUTIVE YEAR

Alitalia received recognition for its onboard meal service and comfortable Magnifica - business class – seat design by GLOBAL TRAVELER’s 15th ANNUAL GT TESTED READER SURVEY AWARDS. For the ninth consecutive year we were awarded for the quality and excellence of our onboard meal service.

And for the 1st time we received the award for “Best Business Class Seat Design” for our seat in Magnifica, Alitalia’s long-haul business class. Read more.


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NOVEMBER 30, 2018 - NEW UNIFORMS DESIGNED BY ALBERTA FERRETTI

In mid-November, our new uniforms appeared on our flight and ground personnel. It was an impressive organizational feat that resulted in the distribution of 5,400 new uniforms to Alitalia’s crew and ground personnel.

Alberta Ferretti, an icon of Italian fashion lent her expertise in creating stylish and functional uniforms with a timeless appeal.  The new uniforms have been happily embraced by our crew and staff for their comfortable elegance and as a visual symbol of Italian high fashion.


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SEPTEMBER 28, 2018 – ALITALIA POSTS 3RD QTR PROFIT

Alitalia returns to posting a profit in the 3rd quarter after many years. The July-September results are on track to close with a positive net result of approximately 2 million euros driven by the increase in revenues and the reduction of costs, despite the increase in fuel costs. This result is a signal of a company that is changing its image and that, with 770 million of euros in its coffers, presents itself "a lot more 'interesting for a buyer than it was a year ago” as stated by the Extraordinary Commissioners, who have been managing the company for 17 months.

The good news on the state of the company comes after the meeting of the three commissioners, Luigi Gubitosi, Stefano Paleari and Enrico Laghi, with  the commission of the Transport and Productive Activities of the Chamber. "The third quarter is the first in which Alitalia will close with a very small quarterly profit ", Gubitosi announced: "it’s been a long time since this has happened".

This growth trend was seen already in the first two quarters, in which passenger revenues grew at a rate of + 6/7% compared to the previous year. The positive growth is confirmed to continue in the third quarter, despite the increase in the fuel costs. "Passenger revenues for the quarter are estimated to increase by 7.1% (to 835 million euros), Ebitda is expected to be 87 million euros (from 68 million euros in 2017), with a pre-tax profit of 24 million euros. The cost of leasing has been reduced (and will continue to be reduced in 2019), the cost of labor "is no longer the main problem" and punctuality is at the top among airlines in Europe. And we are noticing "a strong interest in the company by more groups”, rather than the usual political divisions.

In this scenario, the Commissioners intend to meet the approaching deadline of October 31 for the sale procedure (and for which they are working to the benefit of any interested parties).

 


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JULY 30, 2018 – ALITALIA EXPANDS SALES SUPPORT HOURS FROM U.S. AND CANADA AGENTS, UPDATES CONTACT INFORMATION.

Effective July 30, 2018, Alitalia will expand its Sales Support services for the U.S. and Canada travel agency partners through an enhanced Sales Support Desk that features additional staffing and expanded hours of operation on weekdays and on weekends. Expanded hours are 9 a.m. to 9 p.m. ET, Monday through Friday, and 9 a.m. to 7 p.m. ET, Saturday and Sunday.

A well-trained English-speaking team specially equipped to service U.S. and Canadian accounts will provide the same excellent customer service that Alitalia Sales Support customers are accustomed to receiving.

Along with the expansion, there are updates to Alitalia’s contact information effective July 30, 2018.

Email Addresses

Phone Numbers

  • U.S. Travel Agency Partners may continue to call our existing toll-free number: 1 (877) 640-4752.
  • Canadian Travel Agency Partners may call our new toll-free number: 1(800) 268-8556.

Thank you for your support of Alitalia, and its trans-Atlantic joint venture partners.


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February 14, 2017 - Alitalia will implement to its operating schedule between Rome and Toronto (Flight numbers AZ650 & AZ651).

Due to a new fleet optimization plan of our A330 aircraft in effect during the upcoming 3 months, Alitalia will implement the following changes to its operating schedule between Rome and Toronto (Flight numbers AZ650 & AZ651).

The following flights are closed for sale in the GDS and will be removed from the display imminently.

Month 2017 Dates
March 26, 27, 29, 30
April 5, 12, 17, 19, 26
May 3, 6, 8, 13, 15, 17, 24, 26, 27, 31

Alitalia’s reservation department will action each affected reservation and confirm alternative routings or dates. You are kindly requested to retrieve PNR’s on the cancelled flights and review the changes made. In the event that the re-protected routings / dates are not acceptable to your customers, we will work with you to find alternatives.

We apologize for the inconvenience caused to you and your clients and assure you that this action has been made after extensive review of alternatives.

Alitalia remains committed to serving you and will make every attempt in providing you and your customers the best possible solutions. For further assistance please contact our inside sale support team at:

Tel: 905 364 4159
e-mail: helpdesk.canada@alitalia.it

Sincerely,

Justin Gosling
Country Manager, Canada



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OCTOBER 18, 2016 - Samsung Galaxy Note 7 mobiles banned onboard following CTA Government order

From October 15th, 2016 Samsung Galaxy Note 7 mobile devices are banned from all Alitalia flights following an emergency order from the CTA.

Alitalia customers cannot travel with the Samsung Galaxy Note 7 devices on their person, in a carry-on baggage, checked baggage or shipped as cargo.

For more information visit Transport Canada website.

 

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OCTOBER 12, 2016 - UPGRADE OF ALITALIA SYSTEM AND MIGRATION TO SABRE - IMPORTANT INFORMATION FOR your TRAVELERS

CA Travel Agents: Click here.

 

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March 25, 2016 – Excess Baggage Fee Increase From Italy

Beginning April 12, 2016 the following variations apply to the light fare only for flights from Italy to Paris and from Rome and Milan to Amsterdam:

For hand baggage that exceeds the permitted weight or size, or for baggage to be put in the hold, a supplement of $25 per journey leg for the first bag is payable on the Alitalia website, through call centers and through authorized travel agencies, and $35 per journey leg for purchases made at airport ticket desks and check-in desks. For additional baggage to put in the hold, the standard baggage allowance applies.

For more information:

 

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March 3, 2016 - New Mandatory e-Authorization to Travel to Canada

Rome, March 3, 2016 – Travelers from Italy to Canada who do not hold a visa to enter the country will from 15 March be required to apply for a mandatory electronic travel authorization (ETA), similar to the one currently required for visits to the USA. Details of the Canadian government's new rules and how to apply for the new ETA can be found on-line at www.cic.gc/English/visit/eta-facts-it.asp. Alitalia offers five non-stop flights a week from Rome to Toronto. Air travelers from 26 Italian airports and 50 destinations in Europe, North Africa, the Middle East and Asia can fly to Canada with simple connections at Alitalia's hub base at Rome's Fiumicino Airport. The airline recently introduced a dedicated “Transit Team” at the airport to help its passengers switch efficiently from one flight to another.

Alitalia operates an Airbus A330 aircraft on the Rome to Toronto route which in April will be completely refurbished with new cabin interiors featuring Poltrona Frau leather flat bed seats in business class and in-flight wi-fi connectivity throughout the plane which will provide internet, email and telephone services.

The airline's flights to Toronto depart from Rome at 3.05 pm and land in Toronto at 7.10 pm local time (8.10 pm from 13 March). The return service leaves the Canadian city at 10.25 pm (11.25 pm from 13 March) and arrives in Rome at 1.00 pm the following day. Alitalia’s MilleMiglia frequent flyer members can spend and redeem miles also on Rome-Toronto service.

 

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ALITALIA ISSUES REPROTECTION GUIDELINES DUE TO THE SUSPENSION OF FLIGHTS AZ650 (ROME-TORONTO) AND AZ651 (TORONTO – ROME) BETWEEN JANUARY 12 AND FEBRUARY 28, 2016

All passengers booked and holding a ticket issued on cancelled flights are entitled to the following re-protection policy

Re-booking  without any penalty on AZ operating flights in the same booking class or in the first available one, same cabin:

- The reservation must be changed no later than three months after the schedule updating
- Travel must be completed within ticket validity or within three months from the cancelled flight
- The original duration of stay may be preserved

Re-routing  without penalty according to the following options:

- via ATL/NYC/PAR on AZ operating, flights connecting with AZ marketing (DL/AF operating) in the original booking class
- via AMS on AZ operating,  connecting with KL operating flights as per the AZ/KL SPA
- via ATL/NYC on AZ operating, connecting with DL operating flights as per the AZ/DL SPA currently applicable

Travel must be done via intermediate point on the same origin and destination.
Reservation must be changed and ticket must be reissued not later than three months after the schedule updating.
Travel must be completed within three months from the date of the cancelled flight and in any case within ticket validity
The original duration of stay may be preserved.

Booking Code:

- AZ  operating : rebooking in the original booking class or in the first available upper class, same cabin
- AZ marketing on DL and AF operating: original booking class, same cabin
- Other Carriers: rebooking  as per the SPA agreements currently in force, same cabin

Full Refund without any penalty of completely/partially unused ticket in the original form of payment

Passengers holding an 'open' ticket, without any reservation, will get full refund without any penalty of completely/partially unused ticket in the original form of payment.
In case of rebooking to/from an alternative origin/destination airport, as an alternative, transportation cost between the original and the alternative airport of departure/ arrival will be at the customer's own expenses.

- MilleMiglia Award Tickets:

Millemiglia Customers could choose to  be rebooked without penalty on any other AZ destination in the award classes provided, subject to the space availability
In case of mileage availability re-routing on Sky team Partner flights without penalty will be authorized, in the award classes provided, subject to the space availability
Complete refund of mileage will be granted.

Tickets re-issue:

Rerouting requires ticket reissue. E-tickets must be reissued without penalty inserting in the box restriction the indication: "CANX YYZ W15"

Travel agents in Canada may contact Alitalia's Canada Help Desk at 800-268-8556 #4159 (available only in Canada) or send an email to helpdesk.canada@alitalia.it.


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PACK AND GO! BOOK YOUR CLIENTS’ NEXT VACATION EARLY FOR EXTRA SAVINGS!

Now is the time to book your clients' next getaway! Take a look at our special Pack & Go Fares from Toronto for travel to many great destinations in Italy, Europe and the Middle East. All inclusive round-trip fares starting as low as $899*.

To take advantage of this special offer, tickets must be purchased by February 5th!

DEPARTURE
ARRIVAL
May 7- June 18, 2015 & September 11 – October 15, 2015
Starting from 
June 19 – September 10, 2015 
Starting from
Toronto 
Roma
Venice 
Florence
CAD 899 
CAD 899
CAD 899
CAD 999 
CAD 999 
CAD 999 
Athens
Bucharest
Podgorica
Tirana
CAD 899
CAD 899
CAD 899
CAD 899
CAD 999 
CAD 999 
CAD 999 
CAD 999 
Algiers
Casablanca
Tunis
Amman
Cairo
CAD 899
CAD 899
CAD 899
CAD 899
CAD 899
CAD 999 
CAD 999 
CAD 999 
CAD 999 
CAD 999 
Tehran
Tel Aviv
Colombo
CAD 899
CAD 899
CAD 1399
CAD 999 
CAD 999 
CAD 1499 

 

TERMS & CONDITIONS 

  • Fares are round-trip and include taxes, carrier surcharge and applicable service fees.
  • Tickets must be purchased by February 5, 2015, 11:59 (EST).
  • Pack&Go fares are valid for travel: 
    • *Spring/Fall: between May 7- June 18, 2015 & September 11 – October 15, 2015 
    • Summer: between June 19 – September 10, 2015
  • The minimum stay is Saturday night. Maximum stay is 6 months.  Weekend surcharges up to $60 round-trip.
  • Date changes before and after departure permitted at CAD300 per change plus any fare difference. A CAD350 fee applies for cancellations. Additional baggage fees may apply.
  • Travel dates and day-of-week restrictions may vary and other conditions may apply. Seats are limited and may not be available on all flights. Check your GDS for the latest fare and schedule information.


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BAGGAGE POLICY UPDATE FOR TRAVEL TO/FROM USA AND CANADA TO THE MIDDLE EAST*

Alitalia has amended its baggage allowance and excess fees policy for tickets issued on/after September 16, 2014 between USA and the Middle East*. The new baggage allowance is two pieces of 50lbs each for passengers traveling in economy class. View General Conditions and Rules.

*Middle East: Saudi Arabia, United Arab Emirates, Oman, Qatar, Bahrain, Kuwait, Egypt , Lebanon, Iran, Pakistan, Syria, Afghanistan and Yemen


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Alitalia Issues Re-Protection Policy Cancellation flights AZ/650/651 From/To Toronto (YYZ) Between January 12, 2015 and February 28, 2015

All passengers booked and holding a ticket issued on cancelled flights, will benefit from the following repro policy:

Re-booking without any penalty on AZ operating and AZ marketing on AP/XM/VE/CT operating flights in the same booking class or in the first available
one, same cabin.

-      The reservation must be changed no later than three  months after the schedule updating
-      Travel must be completed within ticket validity or within three months from the cancelled flight
-      The original duration of stay may be preserved

Re-routing on alternative flights without penalty allowed according to the following options in order of priorities:

·       AZ  operating and AZ marketing flights via NYC/BOS/CHI/MIA,  in conjunction with DL operating flights and other SPA currently in force
·       AZ marketing flights on AF/DL operating flights via PAR/ATL, in conjunction with AZ marketed and operating flights
·       KL operated flights via AMS, in conjunction with AZ marketing and operating flights

-      The travel must be done via intermediate above points on the same origin and destination.

-      Reservation must be changed and ticket must be reissued not later than three months after the schedule updating.
-      Travel must be completed within three months from the date of the cancelled flight and in any case within ticket validity
-      The original duration of stay may be preserved.

Booking Code
-      AZ marketing on AP/XM/CT/VE and AZ operating : rebooking in the original booking class or in the first available upper class, same cabin
-      AZ marketing on AF/DL operating: original booking class, same cabin
-      Other Carriers: rebooking  as per the SPA agreements currently in force, same cabin

Full Refund without any penalty of completely/partially unused ticket in the original form of payment

Passengers holding an ‘open’ ticket, without any reservation, will get full refund without any penalty of completely/partially unused ticket in the original form of payment.

In case of rebooking to/from an alternative origin/destination airport, as an alternative, transportation cost between the original and the alternative airport  of departure/ arrival  will be at the customer’s own expense.
 
MilleMiglia Award Tickets:
Millemiglia Customers could choose to  be rebooked without penalty on any other AZ destination in the award classes provided, subject to the space availability
In case of mileage availability re-routing on Sky team Partner flights without penalty will be authorized, in the award classes provided, subject to the space availability

Complete refund of mileage will be granted.

Tickets re-issue:
Rerouting requires ticket reissue. E-tkts must be reissued without penalty inserting in the box restriction the indication: "CANX YYZ"